On Nov 29, 2022 at 22:10 UTC, a spot balance display issue occurred, which caused balances in the spot account not viewable to users on both webpage and App, while users could see balances in other accounts, such as futures account, Earn account, etc. Upon receiving the issue report, we started working on it and deployed an urgent update to the spot balance read interface. The spot balance display issue was fixed in about 20 minutes.

This issue affected the frontend display of the spot balances only, other functionalities of the spot account, such as spot trading, and functions in other accounts, such as futures, finance account, etc, were not affected.

The balance is displayed to all users on Website or App properly now. We apologize for any inconvenience caused during this period.
If you have any questions, please contact our customer support.


Gate.io
November 29, 2022