Dear KuCard Users,

We are currently experiencing technical difficulties with our 3D Secure One Time Password (OTP) system. This may affect your ability to complete online transactions that require 3D Secure authentication.

Our technical team is aware of the issue and is working diligently to resolve it as quickly as possible. In the meantime, we recommend using alternative payment methods, if available, for your online purchases.

We apologize for any inconvenience this may cause and appreciate your understanding and patience. We will notify you as soon as the system is back up and running.

Please do not share your OTP with anyone, even if they claim to be from our bank. We will never ask you for your OTP over the phone, via email, or through any other communication method.

If you have any questions or concerns, please feel free to contact our customer service team.

Thank you for your understanding and cooperation!

The KuCoin Team