[//]:content-type-MARKDOWN-DONOT-DELETE **What do I do if my transaction is declined?** Sometimes, a credit or debit card purchase may be declined by the bank. This can occur if the bank flags the transaction as suspicious or if there are insufficient funds in the account. **How to avoid incorrect card information?** Entering incorrect card information can result in a failed transaction. Double-check that the card number, expiration date, and CVV code are entered correctly. When adding a new card, be sure to enter the address details correctly and as they appear on your bank statement. **How long before I can withdraw my assets purchased through Gate Connect?** Assets purchased through Gate Connect can only be withdrawn from your Gate account 24 hours later. **How to address security concerns?** At Gate, we understand that security is a top concern for our users when it comes to making purchases with their credit or debit cards. That's why we work only with reputable payment processor partners that are committed to providing the highest level of security and encryption. We take every measure possible to ensure the security of your personal and financial information, including implementing industry-standard security protocols such as SSL encryption and two-factor authentication. Additionally, we regularly monitor our systems and processes to identify and address any potential vulnerabilities. While we do everything we can to keep your information safe, we also encourage you to take steps to protect your card information. If you suspect any unauthorised activity on your account, please contact us immediately so that we can take appropriate action to protect your account and your information. **What do I do if there are long wait times?** Sometimes there may be a longer wait time to process credit or debit card transactions. This can result in delays in receiving the purchased cryptocurrency. **What do I do if there are error messages?** Error messages can occur during the transaction process, which can prevent the purchase from being completed. Some common error messages include "Transaction failed," "Payment declined," or "Invalid card information." **What do I do if there are technical difficulties?** Technical difficulties might happen from time to time and could result in failed transactions or other issues. If you encounter a technical problem, contact the support team for assistance. **What name will appear on my bank statement?** The name on your bank statement will be Gate Global UAB. **What is 3DS?** 3DS (3D Secure) is a security protocol used by banks to protect against unauthorised use of credit or debit cards. It is an additional layer of authentication required when making online purchases. **Why do I have to complete 3DS?** Completing 3DS helps to protect against fraudulent transactions by verifying your identity. This helps to prevent unauthorised use of your credit or debit card. **How does 3DS work?** When making a purchase, you will be redirected to a page where you will be prompted to enter a one-time password or provide additional information to confirm your identity. This information is provided by your bank. **What if I don't receive the 3DS prompt?** If you don't receive the 3DS prompt, it may be due to technical issues or because your bank does not support 3DS. Contact your bank for assistance. **What if I forget my 3DS password?** If you forget your 3DS password, you can usually reset it through your bank's website or by contacting your bank. **What if I don't have a 3DS-enabled card?** If you don't have a 3DS-enabled card, you may not be able to complete the transaction. Contact your bank to see if they offer a 3DS-enabled card or an alternative method of authentication. **What if my 3DS authentication fails?** If your 3DS authentication fails, it may be due to incorrect information or technical issues. Check the information you entered and try again. If the issue persists, contact your bank for assistance. **How long does 3DS authentication take?** 3DS authentication usually takes just a few minutes to complete. However, in some cases, it may take longer if there are technical issues or if additional information is required. **What if I have trouble completing 3DS authentication?** If you have trouble completing 3DS authentication, contact your bank or the merchant's support team for assistance. **Is 3DS secure?** 3DS is designed to be a secure method of authentication. However, no method of authentication is foolproof, and there is always a risk of fraud. Be sure to keep your card information secure and monitor your accounts for any unauthorised activity.