Dear KuCoin Users,

As the holiday season approaches, we would like to inform you about the upcoming public holidays in the EU and the operational hours of SEPA deposit service.

Please be aware that SEPA SCT transactions will not be processed on the following day:

• December 25, 2023
• December 26, 2023
• January 1, 2024

SEPA SCT transactions approved after 5 PM (UTC) on December 22 will be processed on December 27. Similarly, transactions approved after 5 PM (UTC) on December 29 will be processed on January 2.

The SEPA Instant service will operate as usual during these holidays. Please be aware that this is conditional on whether your bank supports SEPA Instant.

We are committed to providing the best service to you. Your understanding and support are greatly appreciated.

We wish you a joyful Christmas and a prosperous New Year in advance.

Best regards,

The KuCoin Team